Shipping and Returns

Shipping

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As soon as your order ships you will receive an email notification with a link to your tracking. All items will ship out 2-5 business days from your date of purchase. All our prices are quoted in SEK (Swedish Krona) and include 25% VAT (sales tax).

 

If you need to change your shipping address before your order is shipped please promptly email hello@themomentsshop.com. We are not able to redirect orders once they are in transit, in this event please contact the carrier with your tracking number for any special delivery requests.

 

Please note that for domestic orders we use Schenker as carrier. All orders over 700 sek will be shipped on our cost. Shipping within Sweden costs 49 sek.

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If your package is lost or stolen we will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit. 

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Returns & Refunds

 

We hope you will be completely satisfied with your order from The Moments Shop. However, if you are not, as a consumer, you may by law regret within 14 days (“the withdrawal period”) from the day you receive the items. You exercise your right of withdrawal by contacting us within the period of cancellation and, at your own expense, returning the goods to us within 14 days of notifying us that you regret your purchase.

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Please contact us at hello@themomentsshop.com for further instructions. Please include the Order Number in the email headline, and specify the products you would like to return in the email.

 

Defective Products

 

If you have received a product that has a defect from its manufacturing process, The Moments Shop will replace it with a new one of the same kind at no cost. If that particular product is out of stock, we will give you the option to cancel your order and receive a full refund or agree to estimated new shipping date.

 

Transport Damage 

 

Check the goods for any damage upon arrival. Goods with visible external shipping damage should be claimed from us. Please ask the driver/delivery person to note the damage on the bill of lading, as this is required along with your receipt for any claims of damage. Hidden defects/transport damages after opening the package must be communicated to The Moments Shop no later than three days after delivery.

For any damage from transport, please contact us at hello@themomentsshop.com and include clear pictures of the damaged goods and packaging. Please include the order number and your contact details for swift communication.